2023 - Looking Forward

pubslished on
December 31st, 2022
category
Hospitality Operations

Walking around without a mask. Flying without a mask. What a feeling of joy and relief !

Back to queues. Traffic. Full flights. Expensive flight tickets. Crowds. Everything we used to dread prior to 2020 seems almost exhilarating today. There were moments in those dark days when you felt normalcy would never return. But it finally did in 2022. I am so thankful for that.

Which meant we were back in business!

In a way, the last two years helped us. It helped us to refocus and realize what we really should be doing more of and, more importantly, what we should be doing less of. Most of the time, awareness or lack of awareness of this critical distinction is the difference between success and failure.

We have been doing this actively throughout 2022 and we think it is making the MessageBox experience that much more meaningful.

I will borrow what Tony Fadell said in his tweet on new year resolutions – “ Some advice in the new year – ask yourself where you want to go, who you want to work with, what you want to learn, and who you want to become. From there, hopefully, you’ll start to understand how to build what you want to build.”

That would mean more laser focus on Chats and continuing to build a messaging-based seamless ticketing system that will help reduce dependence on free messaging apps, like WhatsApp, in the service industry. The increased risk of a lack of privacy and customer confidentiality is but obvious when you use your own device WhatsApp or similar apps to manage client issues.

We will be adding more and more features to our Housekeeping module to make it the best in the industry and a state of the art CAFM application that will tie in neatly with the messaging-based ticketing module.

Our clients can expect a WhatsApp kind of experience while using MessageBox. WhatsApp is an industry standard for messaging apps and we will be striving continuously to build a similar platform for the service industry. Client experience should be at an another level next year with our new features.

2023 is going to be exciting and we cannot wait to make this happen.

I would like to wish everyone a very happy new year.

Keep travelling and Safe Travels.