WEB VIDEOS

WEB APP - VIDEO HELP CENTER

3 IMPORTANT POINTS

First, always ensure that the “Network Connected” message always appears. The app will not work properly if this message is....

READ MORE
Creating new users

Only primary users – the user that created the domain – have access to user management. Click on User Management in the dropdown....

READ MORE
The MessageBox LITE Dashboard

On the left side of the screen are your contacts or user listing. There are 6 tabs. The first tab is the Open tab – this....

READ MORE
Creating a Due Job

Go to your Job creation window. Choose a Service area from the drop down. Click on Immediate. Enter the expected....

READ MORE
Creating a Scheduled Job

Go to your Job creation window. Choose a Service area from the drop down. Click on Scheduled. Choose the date and time for....

READ MORE
Rerouting a Job

Go to the Open tab. Click on the job which has already been assigned or not yet been assigned. The job window of that job will...

READ MORE
Update a Job

Go to the Open tab. Click on the job which has already been assigned or not yet been assigned. The job window of that job will...

READ MORE
Team Collaboration

Go to the Open tab. Click on any job. Click on Chat. The job chat window will open. This will list in chat format all that happened on...

READ MORE
Closing a Job

Go to the Open tab. Click on the Job which has been completed. The job window of that Job will open. Click on Close. Click on yes on the..

READ MORE
Accept a Job

Go to the Open tab. Click on the Job which has been assigned to you. The job window of that Job will open. Click on Accept...

READ MORE
Complete a Job

Go to the Open tab. Click on the Job which has been accepted to you. The job window of that Job will open. Click on Complete....

READ MORE
Accept on behalf of someone

Go to the Open tab. Click on the Job which has been assigned to someone else. The job window of that Job will open. Click on..

READ MORE
Complete on behalf of someone

Go to the Open tab. Click on the Job which has been accepted by someone else. The job window of that Job will open. Click on....

READ MORE
Editing Scheduled Jobs

Go to the Scheduled Job Tab. Click on Edit. The scheduled job window will open. Make the changes to the job. Click on Save.....

READ MORE
Deleting Scheduled Jobs

Go to the Scheduled job tab. Click on Edit. The scheduled job window will open. Click on Delete. Click on Yes on the confirmation....

READ MORE
Calendar View

Go to the Scheduled job tab. Click on “Show in Calendar”. There are 3 views – daily, weekly and monthly. All your scheduled jobs will....

READ MORE
Service Areas

The first step is to create the service area if the location of the customer is a new one. If it’s an existing location....

READ MORE
Reports

You can download all the open, scheduled and closed jobs in CSV format. Go to open tab. Click on Download CSV. The app will....

READ MORE